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Our Policies

Returns

At this time, Evergreen Elf™ does not accept returns for any reason other than those reasons specifically stated in the Warranty. Full warranty text is detailed below:

Evergreen Elf Limited Warranty

Belac Products, LLC warrants that the product is free of defects in material and workmanship under normal use for a period of three (3) years from the date of initial purchase of the product. This Limited Warranty covers only the original purchaser of the product and is not transferable to subsequent owners or purchasers of the product.

Belac Products, LLC shall, at its sole discretion, repair a defective product or replace it with the same or a comparable product/model at no cost as provided herein. To obtain warranty repair or replacement, the original purchaser must deliver or ship the product, shipping charges and return shipping charges prepaid, to Belac Products, LLC, 5160 Indiana Avenue, Winston Salem, NC 27106, in the original packaging with proof of the date of original purchase in the form of a bill of sale or purchase receipt.

This Limited Warranty covers only normal use of the product. This Limited Warranty will not apply (1) if any part of the product other than the water probe has been submerged in water or any other liquid, (2) if the product suffers damage or malfunction caused by misuse, abuse or neglect, (3) if the product suffers damage or malfunction caused by use of the product for any purpose other than the product’s purpose as stated in product packaging and instructions, (4) if the product suffers damage or malfunction caused by accident or otherwise not resulting from defect in material or workmanship, (5) if the product is altered or modified in any way from its original, as manufactured condition or (6) if the product is used by a child twelve (12) years old or younger without adult supervision and the product suffers damage or malfunction. THE PRODUCT IS NOT A TOY and children twelve (12) years old or younger should have adult supervision when using or interacting with the product.

To the extent allowed by law, this Limited Warranty is exclusive of and given in lieu of all other warranties, oral or written, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description. Except as provided in this Limited Warranty, Belac Products, LLC is not liable for any loss, cost, expense, inconvenience, personal injury or damage that may result from use of the product. Under no circumstances shall Belac Products, LLC be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product. No reseller of the product or agent or employee of Belac Products, LLC is authorized to make any modification, extension or addition to this Limited Warranty.

Privacy Notice

This privacy notice discloses the privacy practices for http://www.EvergreenElf.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing

Belac Products LLC is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products, or services, or changes to this privacy policy.

To improve your experience on our site, we may use "cookies". Cookies are an industry standard and are used by most major websites. You may refuse the use of cookies by selecting the appropriate settings in your browser. Belac Products, LLC and EvergreenElf.com use Google Analytics, a service which transmits website traffic to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and general usage. This general demographic data is used solely by Belac Products, LLC for internal marketing purposes and will not be transferred or sold to any third-party or affiliate.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
  • Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information, and only at the time of purchase. All credit card information is transmitted directly to the credit card processor and is not stored.

If you feel that we are not abiding by these policies, please contact us immediately.

Privacy Notice Last updated: July 23rd, 2018

Shipping

Orders for Evergreen Elf may be placed through our website 24 hours a day, seven days a week. Orders will be processed in the order they are received within 2 business days of receipt and shipped via UPS or USPS. Expedited shipping orders are elevated in priority to meet the delivery deadline.

All orders are shipped from our fulfillment facility in Winston Salem, North Carolina and we ship to all 50 US States, including Hawaii and Alaska. International shipping for Evergreen Elf is currently not available. Shipping prices are determined by the Ship To address and will vary based on location.

USPS observes the following Holidays and shipment will not be available at that time. Please allow extra time to receive your item when placing orders around these days:

  • New Year's Day (observed) - January 1, 2018
  • MLK Jr. Day - January 15, 2018
  • Washington's Birthday - February 19, 2018
  • Memorial Day - May 28, 2018
  • Independence Day - July 4, 2018
  • Labor Day - September 3, 2018
  • Columbus Day - October 8, 2018
  • Veteran's Day - November 12, 2018
  • Thanksgiving - November 22-23, 2018
  • Christmas Day - December 25, 2018

Lost or Stolen Packages must be reported to us within 2 weeks (14 consecutive days) of placing your order. Once you have reported your package missing, we will conduct an inquiry with our fulfillment facility and shipment carrier about the missing package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order at no additional cost to you if stock is available.

Please contact sales@EvergreenElf.com for tracking information.

If your package is refused, cannot be delivered, or is unclaimed, you are responsible for the original and return shipping costs and any taxes that are incurred on the package for both the original and return shipment.

Our Policies